DeepTrip Tours
Effective date: [16.10.2026]

These Booking Conditions explain how bookings, payments, cancellations, refunds and booking changes work when you book a tour with DeepTrip Tours.

Please read these Booking Conditions together with our Terms & Conditions and Privacy Policy before making a booking. By proceeding with a booking and making payment, you acknowledge that you have had the opportunity to review the applicable terms.

Nothing in these Booking Conditions excludes or limits any consumer rights that cannot lawfully be excluded or limited under applicable law.

1. Booking a Tour

Bookings may be requested through our website, by email, Instagram, WhatsApp or another communication channel made available by DeepTrip Tours.

To request a booking, you may need to provide:

• Your full name and contact details.
• The tour name and preferred departure date.
• The number of participants.
• Any additional information reasonably required to organize the tour.

A booking request is not, by itself, a confirmed reservation.

Your booking is confirmed when:

1. DeepTrip Tours receives the required deposit or other payment specified for your booking; and
2. DeepTrip Tours sends you written confirmation of your booking.

Please check the booking confirmation carefully and notify us promptly if any information is incorrect.

2. Prices and Currency

Unless expressly stated otherwise, all tour prices are quoted in Canadian dollars (CAD).

The price, inclusions, exclusions, departure date and any tour-specific conditions will be communicated on the relevant tour page, in the booking offer or in the written confirmation.

For international payments, your bank, card issuer or payment provider may convert the amount into your local currency using its own exchange rate. Your provider may also charge foreign transaction or currency-conversion fees. These charges are determined by the relevant provider and are not controlled by DeepTrip Tours.

Any additional fee charged by DeepTrip Tours will be disclosed before you complete the payment.

3. Deposits and Payment Schedule

A deposit of 20% to 40% of the total tour price is required, depending on the tour. The applicable deposit amount will be stated in the tour information or booking offer.

The deposit secures your booking once DeepTrip Tours has received the payment and issued written confirmation.

Unless otherwise agreed in writing:

• The remaining balance must be paid no later than 30 calendar days before the tour departure date.
• If you book fewer than 30 calendar days before departure, the full tour price is payable at the time of booking.
• A payment arrangement involving two or three instalments may be agreed in advance with DeepTrip Tours. The full balance must still be paid by the applicable final payment deadline.

An instalment arrangement is valid only when its schedule has been confirmed in writing by DeepTrip Tours.

Please use the payment instructions provided for your booking. Canadian customers may be offered a bank transfer, while international customers may be offered a Stripe payment link or another approved payment method.

Your booking remains subject to the applicable cancellation provisions and any mandatory rights under law.

4. Late or Missed Payments

If you expect to miss a payment deadline, contact DeepTrip Tours as soon as possible.

If a required payment is not received by its due date, DeepTrip Tours may send a payment reminder and request that the outstanding balance be settled by a specified deadline.

If payment remains outstanding, DeepTrip Tours may cancel the booking after providing notice, subject to applicable law and any circumstances requiring a different outcome.

Any cancellation, refund or amount retained in connection with an overdue payment will be determined under these Booking Conditions, the applicable tour-specific terms and applicable law. DeepTrip Tours will not impose an undisclosed fee or retain amounts where doing so would be unlawful.

5. What Is Included in the Tour Price?

The inclusions for each tour are specified in the relevant itinerary, tour description or written booking confirmation. Depending on the tour, these may include:

• Accommodation.
• Ground transportation.
• Tour guides or trip leaders.
• Scheduled activities and excursions.
• National park admission fees.
• Ferry tickets.
• Admission to museums, theatres, hot springs, nature reserves and other attractions specifically listed as included.
• Meals or snacks, where expressly stated.

Unless specifically included in writing, the tour price does not include:

• Airfare.
• Travel insurance.
• Personal expenses and purchases.
• Meals not listed as included.
• Optional activities or services.
• Travel documents, visas or other personal travel-related expenses.
• Bank or payment-provider fees charged directly to you.

If you are unsure whether a particular service is included, please obtain written clarification from DeepTrip Tours before making payment.

6. Cancellation by the Participant

If you need to cancel your booking, you must notify DeepTrip Tours in writing by email. Please include your name, tour name, departure date and booking details.

The date DeepTrip Tours receives your written cancellation request will normally be used to determine the applicable cancellation period, subject to any mandatory legal requirements.

6.1 Cancellation 30 or More Calendar Days Before Departure

If you cancel at least 30 calendar days before the scheduled departure date, DeepTrip Tours will refund all amounts you have paid for the booking, subject to applicable law.

6.2 Cancellation Fewer Than 30 Calendar Days Before Departure

If you cancel fewer than 30 calendar days before departure, payments are generally non-refundable because arrangements and third-party costs may already have been committed.

However, if your place is resold to another participant, DeepTrip Tours may provide a partial or full refund. Any such refund may take into account documented, non-recoverable costs and reasonable additional costs directly associated with replacing the participant.

A resale does not automatically guarantee a particular refund amount. DeepTrip Tours will assess the circumstances and explain the basis of any refund offered.

These provisions do not limit any cancellation or refund right that applies under mandatory law.

7. Refund Processing

Where a refund is due, DeepTrip Tours will aim to process it within 14 calendar days after the refund amount has been confirmed, unless a different period is required by applicable law.

The method of refund will be agreed with you in writing. Depending on the original payment method and the circumstances, this may involve a refund to the original payment method, a bank transfer or another agreed method.

Any refund will be made in accordance with applicable law. Processing times imposed by banks, card issuers or payment providers may be outside the control of DeepTrip Tours.

8. Changes to a Booking

All requests to change an existing booking must be submitted by email.

A requested change is not effective until DeepTrip Tours has approved it in writing. Sending a request does not guarantee that the change can be accommodated.

Depending on the request, changes may affect availability, accommodation, transportation, activities, the total price or other arrangements.

Any applicable price adjustment or third-party charge will be explained before the change is confirmed. DeepTrip Tours will not impose an undisclosed change fee.

If a requested change cannot be accommodated, the original booking will remain in place unless it is cancelled or otherwise changed in accordance with these Booking Conditions and applicable law.

9. Participant Substitutions

You may request to transfer your place to another person by contacting DeepTrip Tours in writing.

A substitution may be approved where it is reasonably practicable and where the replacement participant meets applicable age, safety, activity and other tour requirements.

Any reasonable, disclosed administrative costs or third-party charges directly associated with the substitution may be payable by the customer. The amount and basis of any such charge will be communicated before the substitution is confirmed.

A substitution is effective only after written approval from DeepTrip Tours. If a substitution cannot be accommodated, the original booking remains subject to the cancellation provisions in these Booking Conditions.

10. Group Bookings

A person making a booking on behalf of a group confirms that they are authorized to submit the booking and communicate the applicable conditions to the other participants.

The person making the booking is responsible for payments they have expressly agreed to make on behalf of the group. Each participant remains responsible for their own conduct, required travel documents and compliance with applicable participant requirements.

Where one participant withdraws from a group booking, DeepTrip Tours may reassess the price for the remaining participants if shared accommodation, transportation, private services or other group costs change.

Any revised price will be communicated for agreement before it is applied, subject to the original booking terms and applicable law. The withdrawing participant remains subject to the cancellation provisions.

11. Private, Customized and Corporate Tours

Private tours, customized itineraries, corporate bookings and other specially arranged trips may have additional written conditions.

These may address:

• Deposit amounts and payment schedules.
• Minimum group size or agreed participant numbers.
• Itinerary design and approval.
• Changes requested after the itinerary has been confirmed.
• Cancellation deadlines and third-party commitments.
• Other arrangements specific to the booking.

Any special conditions must be communicated and agreed in writing. They supplement these Booking Conditions and apply to the particular booking to the extent that they are consistent with applicable law.

12. Minimum Participation and Tour Operation

Some tours may be organized without a fixed minimum number of participants, provided the trip remains reasonably and safely operable.

If DeepTrip Tours determines that a tour cannot be organized as planned, we will notify affected participants as soon as reasonably practicable and explain the available options.

If a tour is cancelled because it cannot reasonably be organized, DeepTrip Tours will refund all amounts paid for that tour and provide an additional credit equal to the original deposit. The credit will be valid for 12 months from the date it is issued and may be used only by the original customer. The credit is additional to the refund and does not replace it.

The same refund-and-credit arrangement applies where DeepTrip Tours cancels a tour because the planned trip cannot proceed for operational reasons.

Nothing in this section limits any additional rights or remedies available under applicable law.

13. Changes to an Itinerary Before Departure

DeepTrip Tours makes reasonable efforts to deliver the itinerary described at the time of booking. However, circumstances may occasionally require a change, including availability issues, operational constraints or safety considerations.

If a significant change to the itinerary is required before departure, DeepTrip Tours will notify affected participants and, where reasonably possible, offer an alternative arrangement.

If the change materially affects the nature of the tour, you may be offered the opportunity to accept the alternative or decline it, with any refund or other remedy determined in accordance with the applicable booking terms and mandatory law.

Minor adjustments that do not materially change the overall nature of the tour may be made where reasonably necessary, subject to applicable law.

14. Weather, Safety and Events Beyond Our Control

Outdoor and adventure tours may be affected by weather, trail or park closures, transportation disruptions, natural events and other circumstances outside the reasonable control of DeepTrip Tours.

Where reasonably possible, DeepTrip Tours will seek a safe and practical alternative, which may include changing the route, activity, timing or location.

If a tour cannot be operated safely or reasonably and must be cancelled, DeepTrip Tours will refund all amounts paid for the cancelled tour, subject to applicable law.

In these circumstances, any additional future-tour credit will be provided at the discretion of DeepTrip Tours, unless otherwise promised in writing or required by law.

The treatment of costs for services already provided, partially completed trips or other exceptional circumstances will be determined in accordance with the applicable booking terms and mandatory law.

15. Late Arrival and Failure to Attend

Participants are responsible for arriving at the designated meeting point at the stated time and following the meeting instructions provided by DeepTrip Tours.

If a participant is late, DeepTrip Tours will make reasonable efforts to contact them and may wait for a reasonable period where it is practical and does not compromise the safety or operation of the group.

DeepTrip Tours cannot guarantee that the group will be delayed or that late participants can join after departure. If a participant does not attend or misses part of a tour, the group may continue without them.

Refunds for missed services are not guaranteed and will be assessed under the applicable cancellation terms and mandatory law.

Participants should contact DeepTrip Tours as soon as possible if they expect to be delayed.

16. Errors in Booking Information

Please review all booking details carefully, including participant names, contact details, dates and selected tour options.

If you identify an error, notify DeepTrip Tours in writing as soon as possible.

Corrections will be assessed according to the nature of the error, the timing of the request and any effect on reservations or third-party arrangements. Where a correction creates reasonable, documented third-party costs, those costs may be payable by the customer if disclosed and permitted by law.

DeepTrip Tours will confirm any approved correction in writing.

17. Cancellation by DeepTrip Tours

DeepTrip Tours may need to cancel a tour where it cannot reasonably be organized as planned, including for operational or safety reasons.

If DeepTrip Tours cancels a confirmed tour for reasons within its operational control, we will refund all amounts paid for that tour and provide an additional credit equal to the original deposit. The credit will be valid for 12 months from the date it is issued and may be used only by the original customer.

If a cancellation results from circumstances beyond the reasonable control of DeepTrip Tours, the refund arrangements in Section 14 will apply, subject to applicable law and any more specific written terms that govern the booking.

DeepTrip Tours will notify affected participants as soon as reasonably practicable and explain the available next steps.

18. Travel Insurance and Personal Documents

Travel insurance is not included in the tour price unless expressly stated in writing. DeepTrip Tours recommends that all participants consider suitable travel insurance, including coverage appropriate to the activities and destinations involved.

Participants are responsible for obtaining valid passports, visas, permits and other documents required for their journey. Any travel-document information provided by DeepTrip Tours is general guidance and does not replace confirmation from the relevant government or authority.

Please review the Terms & Conditions for additional requirements relating to participant responsibilities, safety, age restrictions, fitness and conduct.

19. Personal Information and Communications

Personal information supplied during booking will be handled in accordance with the DeepTrip Tours Privacy Policy and applicable privacy law.

We may contact you about your booking, payment, itinerary, safety instructions or other information necessary to administer your trip.

Marketing emails and promotional communications are separate from booking-related communications. Where consent is required, you will be asked to provide it separately, and you may withdraw that consent in accordance with applicable law.

20. Acceptance of Booking Conditions

Before making payment, you should have an opportunity to:

• Review these Booking Conditions and the applicable Terms & Conditions.
• Check the tour name, dates, price, inclusions and exclusions.
• Review the participant and payment details.
• Correct any errors before completing the booking.
• Confirm your acceptance of the applicable terms.

If you make a booking for other participants, you confirm that you have authority to submit the booking on their behalf and will communicate the applicable conditions to them.

Any consent to marketing communications or promotional use of photographs or videos must be obtained separately where required. Such consent is not a condition of booking unless a separate lawful basis applies.

A copy of the applicable booking confirmation and conditions should be retained for your records.

21. Applicable Law and Consumer Rights

These Booking Conditions are intended to operate in accordance with the laws applicable to the booking, including the laws of Alberta where applicable.

Depending on the customer, the transaction and the services provided, mandatory consumer protection laws of another jurisdiction may also apply. Nothing in these Booking Conditions is intended to waive or restrict rights that cannot lawfully be waived or restricted.

If any provision of these Booking Conditions is found unenforceable, the remaining provisions will continue to apply to the extent permitted by law.

22. Contact Information

For booking enquiries, changes, cancellation requests or refund questions, please contact:

DeepTrip Tours
Email: info@deeptriptours.com

Please include your full name, tour name, departure date and booking details so that we can identify your reservation.

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These Booking Conditions should be reviewed alongside the Terms & Conditions and Privacy Policy before publication. Tour-specific offers and written booking confirmations may contain additional details applicable to a particular trip, subject to mandatory law.